Privacy Policy

This Privacy Policy describes how WaveLock (“we,” “us”) collects, uses, and shares personal information when you use our website and services at getwavelock.com and related properties (collectively, the “Service”), including when you submit information through email signup forms linked from online advertising (for example, lead forms on Meta/Facebook Ads or similar platforms).

1. Information we collect

We may collect:

• Account and contact data — such as email address and password (stored securely), and any profile or billing details you choose to provide.
• Marketing and lead-form data — if you sign up through an ad or landing page (including instant forms hosted by ad platforms), we receive the information you submit there, typically including your email address and any other fields on that form (for example, name or company).
• Content and usage data — files you upload, stream, or embed through the Service, and technical data such as IP address, device or browser type, general location derived from IP, and logs needed to operate and secure the Service.
• Cookies and similar technologies — as described in section 5.

2. How we use information

We use personal information to:

• Provide, maintain, and improve the Service;
• Create and manage your account and authenticate you;
• Communicate with you about the Service, security, or policy updates;
• Send marketing or promotional emails when permitted, including to contacts collected via ads or lead forms — you can opt out using the unsubscribe link in those emails or by contacting us;
• Analyze usage, measure the effectiveness of advertising, and prevent fraud or abuse;
• Comply with law and enforce our Terms of Service.

3. How we share information

We do not sell your personal information. We may share information with:

• Service providers — hosting, infrastructure, email delivery, analytics, payment processing, and security vendors who process data on our behalf under contractual obligations;
• Advertising and measurement partners — such as Meta (Facebook/Instagram) or other platforms, as needed to run ads, attribute signups, or use lead-generation tools you interact with;
• Legal and safety — when required by law, legal process, or to protect rights, safety, or property.

Third-party platforms (for example, Meta) have their own privacy policies and controls for data they collect when you use their sites or lead forms.

4. Retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Marketing lists may be retained until you unsubscribe or request deletion, subject to applicable law.

5. Cookies and similar technologies

We and our partners may use cookies, pixels, and similar technologies for essential operation of the Service, analytics, and (where allowed) advertising measurement. You can control cookies through your browser settings; blocking some cookies may limit certain features.

6. Security

We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. California residents may have additional rights under the CCPA/CPRA (including the right to know, delete, and opt out of “sale” or “sharing” as defined by those laws — we do not sell personal information in the conventional sense).

To exercise privacy rights or ask questions, contact us at [email protected]. We may need to verify your request before responding.

8. Children

The Service is not directed at children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have, contact us and we will take appropriate steps.

9. International transfers

We may process and store information in the United States and other countries where we or our providers operate. Those countries may have different data protection laws than your country.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. For material changes, we may provide additional notice (for example, by email or a notice on the Service).

11. Contact

For privacy-related requests or questions, contact [email protected].